very poor customer service-never go back!
my husband and I flew in and out of Salt Lake City. We made a reservation with the hotel and upon check in the front desk agent confirmed our return a week later and that we would be leaving our car. When we checked out, the front desk night manager confirmed our return stay and that we would be leaving our car. When we returned, the same night manager informed us that our rate for that night would be $50.00 more than we were quoted for storing our car. That is $8.00 more than the airport charges! We explained to him that both he and another agent confirmed our reservations, etc.before we left. He said that we should have double checked with him on our rate and that we could either pay the extra rate or go somewhere else. He was very rude! In addition, the internet service did not work which was disappointing. We had been out of the country and wanted to check our e-mail. This all took place at midnight after flying all day.
Our driver, however, was very friendly and curtious.
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