Little Things Do Matter
The Atrium is really something to experience at this hotel. Just strolling day or nightin climate controled comfort among the flora is worth a visit alone. The rooms are divided into areas so I am speaking only to the Emerald Bay area since that is the area we stayed at. There was a balcony in our room "overlooking the Atrium" but with a solid wall. When you sat down you couldn't see anything. (I am a tall person)!
Two bottles of Dasani water daily, a Wall Street Journal daily were all part of the "package" yet never arrived. Also, a bucket of driving.The front desk knew nothing about it or how to obtain them. All of these items were on the hotel website and confirmation e-mail as part of the Florida Resident Package as included in the special price of the room.
Certainly, it is a beautiful place. The kiddie pool is great even for adults. The Atrium is the shining crown of this hotel. With all that said, the little things matter. My motto is "If you promise it--you should deliver it".
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