Staff needs to work on customer service skills.
First, let me say that I always question reviewers that write things like, "One of the greatest experiences of my life. This hotel was unbelievable, stupendous, incredible!" I assume they are on the hotel payroll.
I stayed a the Gaylord with my wife and 16-year old daughter. We were part of a large convention and that was partly to blame. We reserved our room well in advance and showed up at the convention a day early to check in . . . we were booked in a small, first floor room with 2 full-size beds. We immediately requested to be upgraded if anything larger became available, never mind the price. My friend and his wife arrived on the second day of the convention with no reservation. The Gaylord put them in a 2- bedroom suite with a balcony overlooking the atrium, for the same price as out tiny room! The front desk never bothered to call us for the upgrade . . . . Strike One.
The restaurants were overbooked to the point that the wait was often 1 - 2 hours . . . with a reservation! My starving wife and I finally got seated only to find ourselves in the middle of a children's birthday party . . hats, ballons, noisemakers . . . a bit overpriced too . . . Strike two.
I understand that check out after a large convention is simply pandemonium, 1000 guests leaving all at once. But, the wait for the valet to get out car was 90 minutes . . . when it finally arrived I noticed they had scraped the rear-quarter panel against . . .well, something, probably like a concrete wall . . . I was so irritated by this point, I simply laughed and drove away never to return . . . Strike three!
So what did I like . . . the atrium is impressive and had it not been such a big convention, perhaps the restaurants would be more accommodating. The location was good, near all the attractions and just off the interstate. But there are simply too many nice, expensive hotels to make a return trip to the Gaylord.
One final thought . . . next year, when the convention is a the Gaylord, my wife and I intend to stay at a nice five star hotel in the Orlando area that is not hosting a large convention, so we won't have to fight the crowds.