Management needs lessons in customer service
This is the second time I have stayed at this hotel. It's a good value for the money, the location is alright (staying further away from downtown and all of the attractions saves some money), but it is right next to a busy main road and a busy side street, so it can be pretty noisy while trying to sleep. For value priced hotels, that's pretty standard I guess and you get what you pay for. However we won't be staying there again because of the attitude I received from the management when I had an issue with a possible double charge on my credit card. Instead of the "let's figure this out and get it resolved" attitude that I should have received I was "reprimanded" for calling on the reservation line (the toll free number which was the only number I had). I was told rather rudely not to call back on that number because it was the reservation line and they are losing all of their reservations by being on the phone with me. Excuse me? The one or two people that MIGHT have called while they were on the phone with me for 10 minutes were apparently more important than servicing a past customer and a possible repeat customer. There are a lot of other options out there and I am only going to spend my hard earned money on places that want and value my business. I prefer to patronize the smaller "mom & pop" places (especially in this economy), but not if they are going to treat me as if they couldn't care less if I was satisfied or not or ever wanted to come back.
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