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very poorly run hotel

first, the restaurant, which is independent of the Heathman, was absolutely outstanding. The hotel: reservations were for one suite and one double room, made under one name and one reservation code. After waiting 1 hr 45 mins to get into our rooms, one room was on the 8th floor and one was on the 4th floor! The original request was for connecting rooms. The hotel said the problem was that we booked through the Portland Visitors Center, which is inept. The small front desk at the hotel is for concierge/check in and out/ coat checks, etc. Pleasant ladies - overworked and harried. They could not our change rooms because "we are full tonight." Upon asking the night manager, Jeremy, to discuss what could be done, he informed us "I don't have much time. I am very busy. If you change hotels, thats fine but you will pay for the two rooms anyway." He had absolutely no people skills and was offensive. We decided to stay put for the night - we were hungry and tired and were determined he was not going to spoil out Christmas shopping trip. We could not pull out the hideabed couch in the suite - but found leftover candy and crumbs when we removed the cushions to do so. Yuck! Imagine what the sheets may have looked like. We will not stay at the Heathman again - but will definitely eat in the restaurant. Try the Fifth Avenue Suites - had exceptional service and rooms there last year.