The personnel was very unfriendly. Not kid friendly. We used the pool in the afternoon and by mistake left my 3 towels at the pool. When I returned from an evening out, the towels were gone from the pool area. The staff mentioned that they had taken the towels from the pool area and were being washed (very nice gesture) and would return them to me the next day. When I requested my towels the next day, only two of my towels were returned. My new colorful $15.00 towel was missing. They were unable to find it. The staff at the front desk and assistant general manager refused to reimburse me. They claimed I should not have left my towels at the pool and that they were not responsible for lost items. I explained that they had taken my towels from the pool. Had they not removed them, the towels would not have been misplaced. They said I was accusing them of stealing the towel and would not reimburse me for my towel.
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