We booked the Ambassador Suite for our Wedding 4 months prior to get a good rate and the wedding discount and paid for the room three months prior and received a conformation number.
When we arrived the day before our Wedding and checked in, we check with the front desk on our booking of the Ambassador Suite and were told that the room was empty and every thing was ready for us to check in the next day.
On the next day when we tried to check into the suite we where told that we did not have the room that some one else was occupying it.
We asked to talk to the Hotel Manager on duty and he told us that rooms are not guarantied even through we had booked and paid for the room and had been told just the day before that it was in our name. He also stated that the person at the desk did not have the right to tell us that the room was ready for us. So if they would do this to one couple’s Wedding what else might they do to some one else.
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