worst exprience ever
me and a close friend stayed at the hotel recently over the weekend of June 23,2012. After a long a trip from central california up to the bay area, I went up to the front desk and wanted into to check into my room. As I arrived to the front desk, a hotel associated asked me some questions. She asked me for my credit card on file. I currently have a mastercard debit card that used to book the room. She then, swiped the card, and asked me, "how much do you have on here?" I told her, less than 50 dollars. I wasn't sure why she was asking me this. So now, all of the sudden she tells me that the hotel charges 200 dollars a NIGHT for any incidental fees. (I booked the room for two nights) I was completely blow away with that statement. I had already booked the room WELL IN ADVANCE (Back in MARCH in be precise) and i didn't have any spending extra spending money on my card.
I told the hotel associate that " I was completely unaware of that, I thought that booking in advance was enough" She then NEGOTIATE some sort of "plea bargain". She stated that because I had booked the room in advance, she would only charge me 200 dollars and not 400 dollars for the incidental fees.
Told her " Let me make some phone calls, and i'll come back up to the front desk." The hotel associate insisted that one of the other associates hold my bags for me. So I gave her my bags.
After making some phone calls, I went back up to the front desk, and the associate that previously helped went on "break". I was persistent that I needed to speak with her again. One of the lobby attendants went outside to locate her. He came back and told me " the next associate will be happy to help you. "
So I went up to the desk again, and explained my situation. as I was explaining this; the new associate looked at me will a puzzled look. She then stated " the incidental fee, is a one time set fee of 200 dollars. you don't pay that fee per night, that you stay here" so then she swiped my card, and she gave me my room key. I was so happy that I had finally got my room key, for a room that I had paid for well in ADVANCE. My friend was even calling around for other hotels just to see if anything was available; and being that it was PRIDE weekend, no other room were available.
You may think this is the end of my story but it's not.
I was so tired and exhausted for STRESSING about my getting room, that I had forgotten to retrieve my bags. So I went back to the front and asked for my bags. *SIGH* A lobby attendance approached me, and I told him " oh I need to get my bags" He then asked " do you have a baggage claim ticket." I told him "no, the hotel front desk insisted apon taking our bags. when i went to make that phone call that is when they took them."
"oh, so you need to speak to a manager" He stated.
After a few minutes he walked out with my bags. FINALLY. and then he asked "would you like me to take them to your room?" I told him "sure" I was fed up with the hotel and staff by now.
So he brought the bags up to my room, and that was it.
Due to the these experiences I don't suggest you stay this hotel. Along with the following reasons.
1. NO FREE WIFI IN ROOMS. only in the "living room or club area" of hotel
2. INCIDENTAL FEE OF 200 DOLLARS. This policy was not stated whatsoever on the hotel's website. If it was there, I wouldn't have stayed here.
3. LOCATION. It is nowhere near the ballpark. The reason i stayed at this hotel is because I wanted a close hotel near the ballpark for VANS WARPED TOUR 2012.
DO YOURSELF A FAVOR AND STAY SOMEWHERE ELSE. BUYER BEWARE!!!!!!