Very dissappointing in all respects
To start with just let me say that this was not our first trip to Hawaii or Maui, and have stayed in a number of B and B's, Condo's, Hotels and cottages. This has to be the worst place we have ever been to. It was so bad we actually told them when we arrived that we didn't want to stay. We had booked the cottage in the garden, which clearly when new was lovely. It has sadly been run into the ground since then. Very little maintenance has been done and even less cleaning has occurred. There is dirt around the dado rails. There white blinds were gray with accumulated dirt. There was dirt and grime around the windows which only accumulates to the level seen here over a period of months. The bath/shower had a strange brown 'V' shaped pattern of ingrained dirt on it. The cups, plates and pans were either so dirty you wouldn't consider using them unless you spent a considerable time cleaning them or in the case of the pans you wouldn't use at all, unless you wanted whatever you cooked to have fragments of the peeling non-stick surface in it. Although advertised as having aircon this turned out to be a unit in one of the bedrooms on a one hour timer, which it was claimed would cool the whole of the 4 room cottage. It didn't !
Sadly another problem was the attitude of the "hosts". They seemed very annoyed that we were unhappy with the level of cleaniless throughtout the cottage, and repeatedly refused to look at the dirt in the bedroom or bathroom. They would only refund our deposit, rather than the full amount even though we didn't want to spend a single night there. In the end we were due to stay 9 nights but left after as we'd found a lovely condo to stay in for $30 a night less.
Overall this could have been a lovely place to stay, and clearly it was once. But the people running it have long since forgotten that you are paying to be there and are not an a irritation to be barely tolerated on their property. Remarks like "I feel sorry for people like you" are not the level of customer care any place should be dealing in. Save your money and look elsewhere in Kihei or Waimea, where there are plenty of cheaper and nice accomadations to be had with very friendly hosts.
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