I'll never go there again
The staff was very rude and not very helpful. My family and I (about 30 People) arrived at the hotel before check in time, we were aware of the fact that we could not check in so we wanted to store our things. We did not recieve any assistance with taking our items to the storage room. Once we did check in and went to our rooms we were shocked to see rooms that were barely clean. All the rooms had a total number of 4 towels and facecloths. When we asked for more we were told they did not have anymore and we should walk over to walgreens and purchase some. When we asked for extra blankets for the children we were again told they did not have any. We decided to not let that upset our vacation. During our five day stay our rooms were cleaned about three times. My sister purchased cleaning items from walgreens and we all cleaned our own rooms on the daily basis. Everyday one of us went to the front desk and asked if we could speak to the manager of the hotel. We were told he was not in. On our final day to our surprise the manager appeared. He was just as rude and mean as his employees. We informed him of all the problems that happened and he said we should pay our bills and that was it. We could not understand how a manager did not care that a large group was very unsatisfied with the rooms and the service we were provided. We informed him that we were going to write a review for the hotel that was not going to be flattering. He informed us that he did not care because their reviews were as low as they could be. When I asked for the owner of the hotels number he would not give it to me he told me to go online and find it since I planned on going online to write a review anyway. Once everyone paid and checked out we were told that we could not store our things in the storage room because it was full. We were informed earlier that day that it would be no problem for us to store our things in the room until our transportation to the airport arrived. I then asked if I could remove a bag that I left in the room, I go to the room to find that it was completely empty. The clerk informed us the manager told him to tell us it was full and not let us store out things there. Luckily the hotel next door let us store our belonging there until our transportation arrived. After the rude service and dirty rooms I would not let my dog stay at this hotel.
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