An unpleasant surprise
It often happens that something which looks inviting on the outside proves to be hollow inside.
My stay at the Intercontinental at Sahar, Mumbai, was one such experience. One of the rooms booked by me was being occupied by my aunt, who had fractured a foot. Somewhat -though, apparently, mistakenly - taken in by the misleading assurance, in the hotel's guest brochure - "Additional supplies that are required to make your stay with us more comfortable are available. Please contact Instant Service.", I requested for a bucket and a mug. I was brusquely told that the hotel had a policy not to provide buckets and mugs. On my asking the rationale for this reasoning, I was told there was no rationale - it was a policy decision, that was all. When I informed that I would, then, have to move to another hotel, since all other hotels provided such basic amenities, I was told that that was my choice, and that I was not aware that different hotels had different policies.
There is nothing more to be said. A hotel which cannot provide a needy, and unfortuate, guest a bucket and a mug, and does not even have the courtesy to justify its decision not to do so, does not deserve to be given a 5-star rating. Guest comfort, I feel, should be the first priority for any hotel.
I would not advise anyone to stay at this hotel.
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