Don't Stay Near The Pool!
The room itself was wonderful--- but its location was terrible and the hotel failed to act on our complaints. Therefore we encountered lots of noise outside the room that ran until 12:20 am and started again at 7:00 am. Result: 6 hours sleep!
The hotel put us in a room near the pool. They failed to tell us that "a room near the pool" means:
(1) the room is not on a corridor... it is essentially on a loud echoing lobby through which hundreds of people pass on hard tiles (not carpeted floors). They call across the large space to other folks on the other side. They play soccer in the central space. They sit and make cell phone calls on the steps outside your door. They walk by on the hard tiles with their high-heeled shoes, and the laundry carts start rolling at 7:00 am. Around 7:30 am the pool poles start dropping to the ground. From your room, you can hear all of this for hours!
(2) It also mean that the room has no "real" window... ie a window on the outside world. Instead its one "window" looks out on the passing throngs in the "lobby" area into which the room opens. Therefore, if you want ANY privacy at all, you can't open your curtain.
Finally the hotel has a "We'll make it right" policy in which they promise to not charge you when they don't meet your standard of service. Unfortunately... they don't make it right and they DO CHARGE you. In our case they claimed they got no noise complaints from us, although we called the front desk several times.
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