Waste of a gorgeous hotel!
This hotel is stunning- too bad EVERY single one of the staff members seemed to have a serious attitude. I really, really wanted to love this hotel. The decor is definitely my style, centrally located, brand new renovations, great pricing... but I just cannot get over the staff.
I've traveled all over the world and stayed in some amazing hotels and some cheap & crappy ones and have never in my entire life encountered an entire staff of angry, rude people.
Seriously, I wonder what the heck management told these people, what little they're being paid, or if they seriously think that they can be rude to guests because it’s such a pretty hotel. Over all, here are some details of this EPIC FAIL of a hotel:
- Usually people valet because it's faster. I'm pretty sure the stoned bellhop/valet guy forgot to get our car because we ended up waiting 35 minutes for the car to come around. And on top of that, he was blaring some hip hop station while cruising around. This is a fact, and not some "oh they forgot they handed it over with the radio on" because it wasn't even a station on my sister's presets- this dude took the time to manually change the station for his little joy ride.
- The maid knocked on my door the first morning and when I answered said: You don't want me to clean your room, do you? Umm, I guess not. Silly me, I hadn't left the room at 9am yet. Instead of a "would you like me to clean your room" she had this total tone like we were inconveniencing her.
- We were attending a wedding just down the street and being responsible so as to not drink and drive, we asked reception to call us a cab. Apparently they've never had anyone ask for a cab before because the ladies pretty much made us feel like we should've pulled out the phone book and call ourselves. Our bad- next time that's just what we'll do.
I could go on and on, but I seriously wonder what's happening at this hotel- maybe the management had told them they were all getting laid off on Monday- bc seriously, they all seemed beyond disgruntled. I'm so disappointed and I cannot RECOMMEND AGAINST staying at this hotel enough.
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