Great Service from very friendly Hotel Staff
We arrived late after a delayed flight to be met at the airport by the car from the Hotel as arranged although we were almost 3 hours late. The manager Tom met us at the Hotel, and checked us in and quickly gave us a map and showed us where we were in relation to all the sights in Hanoi and suggested a suitable walking tour. This was the type of first class service we got all through our stay. We had booked a 2 night trip to Halong bay through an agency but again they had no problem holding our bags until our return. After travelling for almost 4 weeks in Vietnam and staying in different quality accomodation what stands out about the Duc Thai Hotel is the friendliness of the staff and there genuine willingness to do everything they can to make your stay as enjoyable as possible.
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