Great to my group!
I am from Ann Arbor but had a group of colleagues (10 rooms) stay at the Kensington while in town. Not one of them had a complaint. I called the night my guests were checking in and asked if they could give a message to all of my guests checking in ... the friendly girl at the desk not only said that would be no problem, but also offered to deliver a letter under the door of all the guests who had already checked in. The staff really goes above and beyond and the hotel is beautiful.
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