Never going back!
I want to start out saying that the location of this resort was in fact very good. In the middle of the everything and totally walkable distance to a lot of restaurants and bars. The consierge service, on the other hand, was very useless though. They were not helpful, were not happy for us to be there, were just plain rude. We've stayed in many hotels and resorts around the world and never been treated so poorly. The vacation that all of us were waiting for turned into a massively rude encounter with every service indusry employee. The only thing they wanted to do is to up sell us on their timeshare programs and sell more timeshares to our guests. Ridiculous!
The cleanliness was all right, I want to say. Nothing more than an average Mexican 3 star hotel. Was it worth the time/money? Not at all. We wish we stayed somewhere else where they actually care about the well being of their guests. Would we ever go back? to Cancun..Maybe; to Sunset Royal - Never!
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