Beware of sleezy and pushy sales people
My mother-in-law had gotten us a 4-night stay at the hotel as a result of telemarketing with the understanding that we were supposed to attend a 90 minute sales presentation about the resort on our second day there. We were surprised to find that the room was clean and pretty decent with a view of the laguna but that was the only nice thing about this hotel. The staff were horribly rude starting with the receptionist that checked us in. We didn't sign up for the all-inclusive plan (thankfully!!!) and when we went to find something to eat at 9:30 on the night we arrived, our only options were either a very noisy tent with a $39/person buffet dinner or a snack bar by the pool. We chose the snack bar and waited for 15 minutes for someone to show up and take our order...noone ever came out!!! So we walked to the nearest shopping center and ate at Chilli's (not exactly our idea of an authentic Mexican meal). The beach at the hotel was tiny and the pool equally as small and overpopulated. The bar in the reception area was always full of loud drunk people, so if this is your idea of a good time, you might like this hotel. We absolutely HATED it and hated how commercial and Americanized Cancun is and even though we had our last night paid for at the Sunset Royal, we left and headed for Playa del Carmen which is soooo much better and nicer!!!
Oh, and the whole 90-minute sales pitch....get ready for a full day (ours was 5 hours) of listening to sleezy, pushy, yucky sales people. Our actual "tour" guide was very nice which is why we felt like sticking with him through the entire tour but once we got into the sales room, it was an absolute nightmare. We had three different people try to convince us to buy and they just would not give up until we finally got up from the table and left. So glad we didn't fall for their scheme!!!
I would NOT recommend this hotel to anyone looking to have a nice and relaxing vacation in authentic Mexico. Escape Cancun as soon as possibel....the hour drive south to Playa del Carmen is worth your time
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