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Exciting Location & Glamorous Setting!

Likes: The location can't be beat! (Other than we had a hard time finding the closest Underground station.) The doormen are professional and extremely helpful. They should replace the rotating concierges! The rooms are absolutely beautiful! We almost changed at the last minute due to other reviews which stated that the rooms were too small to be comfortable. But we didn't, and since we had a Christmas/New Years deal, we got probably the smallest room. It was just fine though, particularly since the wonderful doormen (really, I can't say enough about those gentlemen!) took our empty suitcases and stored them until we wanted them to pack. The bathroom is beautiful, and the bed was wonderful. My husband didn't like the soft feather pillows, so the doorman (love those guys) brought him two firm pillows immediately. Free wireless internet! (Wired internet costs a bundle!) Please keep this feature -- it was fantastic! Dislikes: The US plug didn't work, but the doorman (!) brought us up a conversion plug to use, which was great for my laptop. The concierge seemed to change every day, and the one big task we asked him to do (make a New Years evening reservation) didn't happen. Very disappointed in this. Didn't find this service to be the world class quality of much of the rest of the hotel. The employees (other than the doormen) were a bit shaky with English at times, but tried their best always. Need to always have a senior staffer working who is a native speaker of English.