Style and substance
I have been staying here on and off for a few years. The gym is about the best set-up in central London, so if that's important it moves to the top of the list. It is in a choice location for theater and sightseeing. The staff is correct and polite and, for Europe, mostly efficient, although on more than a few occasions I have found myself carrying my own bags in from the taxi or waiting way too long for them to deliver.
I love the little boxes outside the rooms--you dump your shoes in before retiring, and in the morning there they are all shiny along with the morning's newspapers.
One amazing touch: They always remember what radio station I was listening to when I checked out on the previous visit, and housekeeping almost always has the one in my room tuned to it when I checked in. I used to think it was an accident.
The lobby is one of the better meeting places in town at cocktail hour, too.
If money is not the object, a great place to stay. And if money is really not an object, upgrade to larger room class...
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