Infested with Knats!! Promise Broken
We were quite disappointed when returning from the swimming pool after 10pm to find our room was infested, every corner including walls were covered with little knats! (tiny flies) Mind you that the windows were not open, the A/C was on and door was closed!
After calling the front desk receptionist she responded by telling us they were in the lobby too and that they were harmless and would all be dead in the morning? And just where were they going to fall? I asked her to come look, she did and explained they were everywhere. She said that they wanted to do everything they could to make us happy during our stay and that if we would like to get a 1/2 refund on our room to come down before we checked out or we could get all of our money refunded and stay elsewhere because they were completely booked and had no other room to put us in. With it being after 10pm with 2 small children we opted just to stay and put up with the nasty little bugs and get a partial refund in the morning. In the morning there were so many dead knats in the tub I had to wash it out before my daughter could take a bath!
Much to our surprise during checkout we were told that they could not give us a discount but offered us 20% off our next vist!!! I think NOT! The manager and I disagreed and I left in disgust! How dare they not follow through on their word.
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