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Save your money 'Tourist Trap'

To say I was underwhelmed would be correct. I went with a large group to spend the night on the Q.M. I am disabled. Yes they had handicap parking and elevators. We had problems checking in, they charged a different price then the contract stated. That took over a hour to straighten out. Then the walk to the room was very difficult. There are no signs showing what groups of rooms are where, I.E. Rooms 400 - 450 this way. Only small little signs near each room. Winding hallways every which way. Several employees that helped us find our room said that there was a private elevator right outside our room and when we needed to go someplace call the front desk and they would send someone with a key to unlock it. We tried that, waited, finally after several calls to the front desk someone showed up only to tell us that we could NOT use that elevator due to liability. Dinner was another JOKE.. Almost 2 hours after arriving for dinner and placing our orders we got are food, or some of us did. Several of us including me did not get our meals until everyone else in our group was almost done. Many had cold food. And being it was a large group they added 18% gratuity. The women's restroom near the dining room was dirty, with no seat protectors, soap or hand towels. These are things that should be checked and restocked daily as needed. While our room was spacious, carpets and tiles needed replaced. A tile in our bathroom needed repaired. The tile came out while we were there. Then the grout came out and junks of grout where all over the floor. If you want to visit the ship it's interesting, however the hotel and dining facilities need a Major redo. If you have lots of money to blow great, personally a motel 6 would have been better in my opinion. We also visited Knott's Berry Farms chicken restaurant and they had no trouble accommodating us or getting our food out HOT and only charged us15% gratuity.