DO NOT STAY IN THIS PLACE
DO NOT STAY IN THIS PLACE. I arrived at the Latham Hotel on April 3rd. The Lobby was a small room with elevator doors and damp smell (Do not believe their Website pictures). Our room was not ready by check in time. The front desk clerk was on a personal call when we arrived and was rude and uncaring. The room was very outdated and smelled old, the carpet, curtains and bed covers were so old and extremely dirty, the linens and towels were yellow and ripped. But the worse was when a month later they double charged my AMEX card and my bank card, when I called the Latham hotel to correct this, I was directed to Serita Steptau, who was extremely rude, impolite, uncaring, and plain simple a disgusting person. She said that she had reviewed my case! (what does that mean my case? It was their mistake) and that she was not going to return my money and that I would have to get this fix with my AMEX and my bank directly and hanged up on me. I then called back and asked to speak with the General Manager, he did not return any of my calls and when my spouse and I emailed him, his response was unprofessional and uncaring. Thank goodness the AMEX customer service is top notched and put this funds back on my card. DO NOT STAY IN THIS PLACE it was the must horrible experience. There are many hotels around the area that are better qualified to treat customers with kindness and high level of customer care.
A well traveled customer.
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