I won't go back
We were part of a cruise group that arrived at the hotel late at night. Our room was dirty...feathers on the bed and in the bathroom, and the sheets had human hair on them. Housekeeping offered to send up clean sheets but had no staff to change the bed or clean the room. (and this is a huge hotel!) They offered a discount coupon for breakfast to make amends, but the front desk claimed they never were given that information. The hallways were jammed packed with furniture (a firecode violation) due to renovations. The front desk clerks were impolite and uncaring. After checkout our group was made to wait in a tiny room through which other groups had to pass with their luggage. Not a pleasant experience!
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