Let me begin by saying that I am not one who usually complains or takes the time to fill out these surveys. However, I don't wish other families to have the horrible time mine had this past weekend so... The resort certainly does not deserve a four star rating. The entire place has a feeling of being old and run down. The golf course that can be seen from your room balcony is dead, making this place even more depressing than it already is.
There was no record of my reservation from Resorttime, luckily I had printed my confirmation. The front desk staff was a bit rude throughout my stay, especially after I complained about the problems in my room.
My family stayed in two units (one room, one bath) during our stay, as I complained about the first one until they agreed to move us to another room. The first unit was in a horrible state of disrepair. The first thing my family noticed upon arriving to our unit was the fact that once inside the unit we could still hear a conversation going on in the hallway about two rooms down as plain as if we were still out in the hall itself. The doors and walls are so thin you can stand outside your room with the door shut and have a conversation with someone within your unit in a normal speaking tone with no problem. If you like privacy with anything you say, this resort is not for you!
The mirror and cieling in the bathroom was spotted with brown and black molds. The knobs to turn the shower on were not attached with screws and fell off at the slightest touch. The tub itself had a crudley fabricated 2'x2' patch on the floor which was unpleasant to stand on while showering. The floor of the bathroom was sticky after showering. In addition, there was no exhaust fan in the bathroom to vent steam. After showering, the steam and heat dispersed throughout the rooms, and the A/C in the rooms is marginal as it is, leaving us to endure a muggy unpleaseant feeling for hours therafter.
The living room furniture was ugly, worn, and uncomfortable. The distribution of the furniture gave the feeling of the resort trying to fill the space, as opposed to making the room comfortable.
The appliances in the kitchen were not even plugged in when we arrived, and there was only one outlet located within reach of the applianced, leaving you to use them one at a time. The microwave didn't function, and the LED lights displayed an error code. Lacking an oven as well, we had no way to reheat food we brought back from lunch.
The layout of the bedroom was somewhat unusual in that there was a 5'x3' long shelf located a few feet off the ground on one side of the room, with no appearent use. The matress and pillows were uncomfortable, and my wife swore they smelled (my sense of smell is not so good). There were lights mounted on the wall that you turn on and off by touch, however these had the most annoying feature of turning themsleves on to full brightness in the middle of the night... we ended up unplugging them.
My family awoke the first morning of our stay at 7am, to extremely loud hammering in the room directly above us. After enduring the noise for about 15 minutes, I called the front desk to complain. After being rudely told that it was construction and would be going on all week, I asked if they could please stop it until later on in the day (this was @ 7:15 am on a saturday, mind you). The front desk hesitated, obviously very unhappy with the request, before saying he would ask and hanging up the phone without saying goodbye. It took another 20 minutes before the work finally quieted down, but by that time my entire family was wide awake with our heads pounding.