A beautiful resort, but the attention to detail and service are inferior
I stayed at Amara resort twice this summer and was very disappointed both times. It is a lovely property and the furnishings and amenities in the room are nice, but they just don't seem to have their act together. The people checking in new guests are not particularly nice or helpful. The "workout room" is a joke. It has a mulit-purpose weight machine and a treadmill. The spa prices are average, but the services are below average. I have never had such a painful massage. I could not wait until it was over!
The restaurant is on the pricey-side and the portions are quite small. I do not mind this if the service is good, but it was not. The server was inattentive and chatty. I noticed that the manager tried to smooth things over with myself and another table because it took a ridiculous amount of time for our food to be served.
They have a very early check out time (11:00 a.m.) and a fairly late check in time (4:00 p.m.) and they are rigid in enforcing these times. The location is great and the concierge is very knowledgeable. Despite the pros of this resort, I am uncertain if I will stay there again.
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.