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Bad Experience!!

I checked the web reviews and found some negative reviews--boy, do I wish I would have listened. My Room faced the causeway that the "hotel" is facing. Don't let the pics fool you. They are nopt Gulf View!! I spent a week there and my experience wasn't pleasant. I stayed in the nicest room they offer and that was atop the 10 floor tower-Executive suite. This a no smoking floor which was obviously not enforced. Half of m trip I spent smelling cigarettes from the neighbors. When I voiced my concern to the front desk they tried to solve the situation, but to no avail. Upon checking out i stated my displeasure with my stay regarding the smell of smoke, the noise from surrounding rooms, and the false claim of Gulf view i was simply told "oh well." i talked with guest relations since i'm part of the holiday inn club rewards and they were able to get me a 50% off the first night stay refund, but I still feel as though the hotel could have refunded half of my stay since it was not as promised and I did not enjoy my stay. I have stayed in Shreveport and they refunded my entire stay afer I shared my grievance of train noise, wake up call, and a wet carpet. I plan on sharing this review with every review survey.