DO NOT STAY HERE!!!
One of the worst hotel experiences I've had...I can't tell you enough to stay away from this place!
After driving for 10 hours we finally reached the hotel at 11 p.m. I sent my fiancé inside to check-in and he went to the front desk to be "greeted" by a man named Arpit who did not speak English very well. After going to the room to check it out, he realized it was the wrong room and came to get me. Arpit argued with him that we had not reserved the suite, though I had all the receipts saved in my iPhone and was prepared to show them to him, but he refused to look at them. He argued that we were wrong and then began contradicting himself. He said there was nothing he could do, shortly followed by the statement that he could "discount" the room by $10...off the price of the suite they were charging us for... which still would have been more than the rate for the room we were given if I had ordered that one online instead (about a $25 difference). I asked for the manager. He said that the manager was on vacation for at least another week and couldn't be reached. So, then we asked for a district manager and he said only his manager had that information. I asked for the manager's number so that I could attempt to contact him, so he handed me a business card.
After giving up at the front counter after arguing with Arpit for about an hour (it was almost midnight at this point), we went to the room we were given. I immediately tried to call the General Manager - Jay Patel. Low and behold, the number on the card was actually just the hotel number...I demanded a cell phone number to contact the manager. He then stated he had JUST spoken to the manager 5 minutes ago and he would resolve it. (You know, the manager that was unreachable and on vacation for a week).
I called the cell phone number I was given and was answered with a thickly accented "Hello?" and I told him my name and the issue. He said "Okay." then nothing else. I asked him what he was going to do to fix the wrong charges...his response? We were in the wrong and that nothing was his fault. I was having a tough time understanding him so I put him on speaker phone to get help from my fiancé. When I tried explaining the situation and that I actually booked through their official site, he kept cutting me off saying that he was at the hotel until 4 p.m. and no reservations for the suites had been made. I told him I had all the paperwork showing that we indeed did make the reservation for the suite and were still being charged that rate. He again cut me off stating that the price for the suite was more so we weren't being charged for the suite...again, I tried telling him we booked using the official site with the UHaul discount and the amount we were being charged WAS the exact amount we were quoted online for the suite when we made the reservation and the cost of the room they put us in was substantially less. He argued that their "system was down" so it wasn't his fault. This went on for 8 minutes before I asked for the district manager's number. He said there was no other manager and that he didn't have a boss. So then I asked for corporate's number...he said 1-800-DAYSINN. I tried calling the corporate number but was told I needed to talk to the customer service department which was closed.
To top it off, I couldn't even go to the bathroom without waking my fiancé up since the light/fan sounded like a banshee when turned on and the constant clicking sound coming from one of walls in the room was obnoxious. It wasn't until we were rudely woken up with drills and hammers shortly after 8 a.m. that we opened the curtain to see a plastic covering and people working on the window and wall of the room we were in. After waiting a bit to see if it would stop I gave up and called the customer service number. The lady informed me that she could easily see that the hotel staff had changed our reservation right after we made it (at 1 p.m. the previous day) without our consent.
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.