My family arrived (party of 4) with a confirmed reservation only to find that the hotel had no record of our reservation. We were able to get a room with a single bed anyway and we requested a rollaway bed and extra bedding, which we never received. When I called the front desk 3 hours after arrival to check on the status of the rollaway, they were too busy to do anything about my request. Two of us ended up sleeping on the floor in a tiny, dirty room. Also, our room was double-booked to another couple who attempted to enter the room with their room key. They were able to get another room. As for the hot breakfast, it was lukewarm at most with little to choose from unless you are on the Atkins diet.
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