Damper on Anniversary weekend
My husband booked the Haunted tour package for our 28th anniversary. When we arrived the staff was friendly. The porter, Dominque, followed us to our vehicle and waited while we unloaded our baggage. He then lead us to our room and held the doors open while my husband brought our baggage in. When we checked in we were told we could call and confirm our 9pm ghost tour the next day. After spending a great evening wandering River Street, we returned to our room. The remote for the TV would turn it on and off but that was it. We turned the TV off and headed to bed. Once in bed we promptly rolled to the center, worn out mattress, where we slept uncomfortably. The next morning I awoke to make coffee for my husband to give to him in bed. The cleaning staff knocked while I was heading back to dress so I answered the door asked her to come back. she was very polite and left. As I walked by the kitchen, I noticed coffee all over the counter, the lid to the carafe didn't work with that machine, it also had tripped the GFI breaker. We let the front desk know about the coffee pot and remote before leaving for town. We also called a bit later to confirm our ghost tour. We came back to our room to take a short nap before dinner and had a message. we tryed to retreive it on the front room phone, didn't work. used the bedroom phone and was told that the 9 pm ghost tour was full and we would have to go on the 7 pm tour! OK, no problem, they still haven't done anything about the coffee pot and remote and also the phone doesn't work. Was told they would fix the problems. We rushed out so we would not miss our ghost tour, when we returned that evening, nothing had been fixed. We told the staff as we checked out and they got defensive. The porter had plugged the coffee pot into another outlet and it came on. DUH, only GFI outlets have breakers and also, he didn't make coffee so yeah no over flow. The coffee made Sunday before the 2nd overflow and tripped breaker was left for them to see. Today we found we had been recharged for the room and after a huge hassle hopefully have it straightened out. The person I talked to today said they didn't find anything wrong with the room. I hate being called a liar! Maybe they finally fixed it Sunday after the 4th complaint. I wouldn't stay at this hotel or any others ran by this chain if this is an example of their "policies" not provide services then charge twice! Stay elsewhere! I could go on about the view the dirty tub, etc! but don't have enough room on this site.
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