A black eye on Marriott
I stayed here during an overnight business trip to Naples. The location was perfect. The hotel was clean and the sleeping room was comfortable. That's all the good things I can say about it and that's why it didn't get one star.
The staff and management made it clear to me that as a franchise hotel, they made the rules and they could do as they pleased. Suffice it to say that the service was horrible. I should've known how bad it would be as I was checking in, someone was checking out and was declaring that he would never stay there again (also a business traveler). I will say that there was one nice staff member who probably is already long gone.
Also, the supposed "free wireless Internet" is not free and the staff will not help you get connected.
Stay away from this property...there's plenty of comparable hotels in the area that have better service.
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