Not on par with competition
We have stayed here several times and noticed a steady decline in the things we used to love about this place. Everything seems to look ok, but there is no comparison to the past. I think they've cut back drastically on staff or lost a lot of their quality staff. When you call the desk you almost always get put on hold. There seems to always be a line at the front desk. Also the rooms look clean, but you might pull out a dirty dish or see that your bathroom glass has been used already. I recognize some of the staff members but their demeanor has changed to one of get them in and get them out. Used to be you could approach anyone and not feel like you're holding them up. I don't think it's their fault. What can you do, there's only so many phone calls and people interactions that one person can handle.
Also VERY disappointed in the way their general manager talked about an inpending inspection. I was eating breakfast while she was following the staff making the breakfast around and pointing out what display items that were placed wrong. From what I observed the inspection was not food related so much as it was display related. If it had been food related she would have had a thermometer out. Instead she was pointing things out things relating to signs and at one point talked about how they were serving the wrong amounts of food. Dressing down your staff in the middle of their doing their job should be reserved for serious offenses. I, as your guest, should not know that you're expecting a surprise inspection at anytime. Come on. I felt so sorry for the staff. Afterwards they were not only behind in putting out food, but their smiles were totally gone.
I really wish I could recommend this hotel, but I don't know that its going to get any better really. If the staff is treated like this daily they will probably go to the other hotels that are opening up in the area. I believe that I will try those instead of staying here.
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