The So-called \"Free Shuttle\"
We booked a night at this hotel in order to catch an early flight from Milan's international airport. A prime consideration was their "free shuttle" to the airport. However, once there, we were informed that the "free shuttle" is offered only in the morning, a fact that they fail to disclose in their internet site. In addition, when we called from Milan for directions on how to reach the hotel, they told us to use the train to Gallarate and gave us the impression that the hotel was across the train station. We found out, however, the hard way, that it is located at a distance nearly impossible to walk while carrying luggage�s. Furthermore, when we complained about the fraudulent information given, they rudely told us to take our business elsewhere, despite the fact that we had confirmed reservations. Needless to say we will NEVER pay this hotel a return visit.
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