You will see this in other reviews. I had my doubts but found a bedbug within hours of moving in. And yes, I immediately packed my stuff, went downstairs and asked them to take any charges off my bill--which they did. Had they not, they would have been shown the dead bug that I had squashed on their own stationary. Bedbugs are easy to identify--when you squash them they smell--exactly like a stinkbug. With the difference that the former bite, and can travel in your bags back to where you live. And if you get them in your home, they are EXTREMELY difficult to get rid of. Anyway, I know bedbugs are all over San Francisco and that older hotels are facing a nightmare. But I don't want to be anywhere near them. I've had the experience once and that was enough. Caveat Emptor.
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