Would not reccomend to anyone...
WE stayed there 2 nights..The second night our air conditioner went out. There is no on in the office after 10pm, you have to call the hotel accross the street(they own this one as well)for security or help. We were unable to swap rooms because no one there to do this for us. Also the next day when I went down to tell them..front desk said that they would see what they could do...an hour and half later when I called down to see what they could do,she had called no one like she said she would call the manager. When I asked her to do so, and the when I called back again, she said that the manager/corporate said that there was nothing that they could do and that they were sorry. I was told by other staff (house keeping supervisor) that this was a pretty new a/c unit (window unti that is) and that they did not know why it was not working. They need to let people know that they do not have a money back guarantee, or grat customer service. Bery disappointed. There are ALOT of affordable places to stay in St Augustine and this is not worth checking the rates for.
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