Would never recommend this place!
My sister and I made reservations through AAA in early September '09 for.for a 2 queen beds room on September 27. We arrived at 11:45 a.m. on the day of our confirmed reservation and were told that we did not have a room because "the toilet is broken and we can't get a plumber today." My sister said, "Well, give us another room then. It's obvious not everybody has checked in yet." The manager said she absolutely could not do that as each room was pre-assigned, couldn't be changed, and as it happened our assigned room had a broken toilet that could not be promptly repaired. She then said she'd made reservations for us at a bed and breakfast. I asked if it was on the Zion shuttle route and she said no, it was in a nearby town and not serviced by the shuttle. The shuttle was a big reason we chose to stay in Springdale. I then asked if the room had 2 queen beds and she said it did and handed me the reservation form. It clearly said there was 1 queen bed! By then I was more than a little annoyed, but the manager didn't seem the least concerned.
My sister said we wanted to stay in Springdale and we wanted 2 queen beds. The manager said there were no vacancies in Springdale. But it turned out another person in the Bumbleberry office made a call and there was at least one vacancy right next door. The problem was it was a suite (which we did not need!) and cost considerably more than the Bumbleberry. We ended up staying there and it was ok though not worth $156 and it was very odd that there was a fully equipped kitchen including a large coffee maker but absolutely none of those coffee packets usually provided in hotels and motels. I asked in the office for coffee and she said they didn't have any on the premises but she'd call the Shell gas station and see if they'd sell me some! Zion National Park is absolutely stunning, but when I return I will most definitely not stay at the Bumbleberry! And if I'll look for a place that makes it possible to have in room coffee.
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