Initially I was excited to stay at this Hampton because it is part of the Hilton family, but upon check in I was very mistaken. The front desk associate Chad lost my reservation and then acted like he didn't even care and it was my fault. I had been a loyal customer of Hilton products and have never been treated like this. I was assigned to a room with guest already in it, and the second room was dirty, but at that point I just wanted to go to bed. There were noisy kids in the room next door so I complained to the front desk but once again they did not care and the nuisance continued. At check out they double billed me creating another headache, I tried to get it fixed and they told me "to call my credit card company, its no longer our problem." All in all, I'm glad there is a new Hilton product in Holland because I am very dissatisfied with this one.
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