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not worth the money

People seem to either love or hate the Duncan. Unfortunately, I'm in the latter category. I've stayed at this hotel twice (once in 2007 and once in 2008), and I had a miserable experience both times. The rooms are in poor physical condition. My air conditioner was noisy, the door handle broke, the bathroom door wouldn't close all the way, and I could hear people coming and going in the stairwell all night. More problematically, the hotel staff seems angry and sullen. When I called in advance, the person answering the phone claimed that garage parking was available down the street at an additional nightly rate. But when I checked in, the garage attendant had already left for the night even though the garage was still open. I asked the the clerk at the Duncan what I needed to do to make sure my car was okay there, and he snapped "I don't work there, so why the hell would you ask me about it?" They also insist on making you leave your room key at the front desk every time you leave the hotel. This was annoying at best and personally invasive at worst. They also threatened to charge me for bringing another guest back to my room to watch television for half-an-hour. On my most recent trip to New Haven, I stayed at the Super 8 in West Haven. Yale was a 10-minute drive away, but at almost same price as the Duncan, the service was 10 times better and totally worth it. In sum, until the owners of the Duncan get with the times, I wouldn't recommend it to anyone.