Nice appearance....horrible service
My girlfriend and I recently stayed here for 2 days and 3 nights.
The first day we were there, she opted to hang by the pool while i was out of the morning. Upon returning to our room, her key card did not work. She went to the desk and the desk argued with her telling her that she was trying to enter the wrong room and that the correct room was on the other side of the hotel. They made her go to the other room on the other side of the hotel to confirm that it was her room...and it wasn't.
She continued to tell them that we were checked into the room she said we were checked into. They said that was impossible because they just gave that room to someone else. Apparently someone the night before had moved our room without telling us and then checked other people into our room. The owner went with her to check that our possessions were still there. They were. When I talked to the owner upon my return, they apologized but did not show any real concern.
That same day we saw housekeeping move past our room. I told the housekeeping woman that we needed her services in our room. She nodded. She left. We went to the desk about 1PM prior to leaving to tell the desk that we needed housekeeping services. They had probably skipped us because we were "not checked into that room." Two desk people said it would be taken care of. Upon returning to our room after midnight, nothing had been done. I called the desk and they made us come down and get our own towels.
Next day we were woken by phone calls from housekeeping at 8AM, 8:15AM, 8:30AM, and 9:15AM. I spoke to the owner about all of our trouble again. She looked surprised but did not offer any solution to the problem. I asked if my rate could be reduced as this stay had been absolutely horrible. She confirmed when we were leaving and made it seem she would be there to help us out rate wise when we were leaving.
When we checked out the next day, she was not there. The desk person was unable to change the rate as she was not a manager or the owner. We called the hotel to speak to the owner each day for 4 days following our stay and each time she was not there.
Finally we got in touch with the owner's husband who was a co-owner. He argued with us telling us that everything had been taken care of when he verified that all of our possessions were there. When we reminded him of all of the other problems we had and he repeated that all of our possessions were there when he checked the room. He had horrible people skills and refused to give us a break on the charge they made for the room.
1. They gave strangers keys to our room.
2. Housekeeping skipped us.
3. The desk failed to send housekeeping up.
4. Desk made us get our own towels at the desk.
5. Housekeeping woke us with phone calls 4 times first thing in the morning.
6. Owner did not help at all when we discussed the problems on multiple occasions.
This hotel was absolutely horrible to stay at.
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