The first review from a non U.S. citizen,
Before I do, reading the previous reviews, this hotel really does get mixed reviews, so I think a lot depends on how well travelled you are!.
I have travelled to and visited every contintent on this planet and never stay in accomodation below 4 star, so I have lots to compare it to!, here goes.
The hotel is a dinosaur!!!, a sleeping Giant with the potential to really live up to it,s four star status, BUT IT DOESN'T!!Not by a LONG way.
Many things about this hotel perplexed me ; 170 rooms, yet you never see any guests??? and yet our room wasn't ready till 5.30pm after arriving at the hotel from our cruise at 12.00pm!!! 170 rooms, no guests to be seen and the room not available till 5.30?? doesnt equate!! What made this particularly frustrating was that the front desk staff offered NO APOLOGY for this whatsoever and infact became quite defensive when we had the audacity to complain!!
I counted a total of 9 staff working, in the two days I was there, so maybe the aforementioned does equate.
The staff that we DID encounter, ALL communicated in SPANISH, CONTNUOUSLY!! in front of guests, not a problem for me as I am fluent in Spanish, but a real issue for my wife who doesnt understand what is being said.
This is rude!, a basic lack of manners!!You could easly be forgiven for thinking that you were in a Spanish speaking Country!!
The consierge recommended a retaurant for us to eat in that evening - PAESANO'S!....WE WERE THE ONLY DINERS IN THE WHOLE PLACE!!!!!Although to be fair, the food was good
Every piece of furniture in the hotel looked second hand! and dated!
The room was BIG! The view was nice! but the room lacked basic essentials such as a mini safe or mini bar. The room wasnt particularly clean,(a previous guest had left a pair of panties strewn on the balcony which were there to greet us when we opened the french doors, which in didnt lock!) Taking this a bit further, the bathroom was a great size but was DIRTY..!! UNACCEPTABLE!!!
CLEANLINESS must be of the utmost importance in the hotel trade, especially in a four star facility and it certainly WASN'T in this hotel
The pool area did provide towels and the pool looked clean enough, however again, the sense of abandonment was very apparent, no staff, an abandoned bar area, from which you could phone to reception if you felt like a drink.
Th gym area? and the SPA? Both an insult to your intelligence. You cannot put a broken treadmill and a couple of weights in an abandoned room and call it a gym! Or have a hairdressing salon which remains continously closed and in darkness, and call it a SPA!!!
The food from room service was ok but took 40 minutes to arrive. We only ate breakfast in the restaraunt and it was of a 3 star standard maximum. The buffet was limited,the food cold and they brought orange juice by the glass to you table??
To conclude, this hotel was offered as part of our pre and post cruise vacation by Royal Caribean cruises -
SHAME ON YOU ROYAL CARRIBEAN!!!
I will UNDOUBTEDLY continue this complaint to them in more detail in due course
One final point, In reception they have a poster advertising that Guy Richards is hosting cabaret evenings starting September, with stars such as Danny Aelo, Tito Puente Jr and The Platters(I thought they were dead!)all performing, so perhaps that will generate some welcome income and allow some, much need investment in the hotel- problem is! Where will they get the staff to service these evenings!!!
My advcie would be to any potential traveller, and in particular from the UK, If you are used to 4/5 star faclities world wide, DO NOT VISIT Grand Bay in coconut gove, it is FAR FROM GRAND and you will ultimately find youself writing a rather condeming report like this one - save the stress!!