Don\"t Do IT! Memphis Hilton A Joke
We arrived and our room was not ready, we were given the run around, then when we did get in the room, we had unpacked and laid on the beds and were called and told to move out that room because of plumbing problems on that floor. Come to find out everyone else was still in their rooms we were moved because of a bed bug infestation. We had laid on the beds and unpacked all of our belongings. The staff was rude and unprofessional. Insulted us by saying the best they could do dry clean our clothes and send us to the hospital if needed. THe front desk manager was very rude. They put us through hell while we were there. Moved us to another floor, we order room service and the food was cold and horrible
we were give our money back for the terrible food and only half our money back for our room.
We were suppose to have been put on a VIP list which we knew nothing about. THE floor they put us on started smeling like BM and we were then convienced that we will never stay at their hotel again.
THE owners of the HILTON needs to be ashamed of themselves for the circus that charges outrageous money for no star rated service. THe killing part about it was this was our first time staying at any of their hotel and it won't happen again. They say your first impression is the most important well here it is.
They are not recommendable to any of our associates or family. THE rooms are small, the location is okay far as shopping centers, the value could have gotten a better value in service and bigger rooms at the cheaper hotels and been treated like celebrities.
The fact we were ther for a conference sys a whole lot and the money that ws spent for those rooms was not worth it. The room accomadations were not to expectations we were give misleading information.
They re suppose to be a 5 star hotel and they can not even get on the path of 5 star they are rated -5 for our overall stay. We travel 8 hours to get such poor service and treatment get real. IT will never happen again.
We were exposed to and infesttion tht feeds off of flesh, we were down talked and rudely talked too, given alot of BS and that just is not acceptable when you are spending $500 for a room, ROOK'S Corner should have been called CROOKS Corner.
If you do not want to be disappointed don't do it.
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