The kitchen staff seems to have a big problem getting the room service order together. During my stays they consistently left off small items that were included with the meals. Finally, they left out half of the entree. I ordered Salmon and Shrimp but received no shrimp. None of my calls to the kitchen manager were answered. They tried to correct the issue by issuing a five dollar refund. The entree was listed as $25, if you get half of the entree you should get half off the listed price.
The last gift I received was a bill for a no show stay that was never booked. All my travel is booked through a company travel agent, we have no records for this reservation and besides, I wasn't traveling to Mobile that week. This too was resolved after too much work on my part.
This is an old run down hotel that hasn't changed in twenty years. They should be charging prices from the 80's.
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