Will NEVER stay at a Hilton Hotel again
I just read the reviews and wish I had read them before booking. Like the other experiences listed with individuals that booked through a third party, I booked through hotwire and was treated very poorly. I booked two rooms, both with double occupancy. I received two rooms that were both singles. I told them I don't want to share a bed with my adult brother and reserved two beds for each room. Basically their stance was "to bad, you already paid for the room and we will NOT make a change". They stated they were sold out and also stated they had no roll away beds available. My grandkids came to visit and the only children TV programs available had to be paid for. Hotwire also stated the there was free Internet, but in fact the hotel charged me $10. The customer service was horrible and in no way did they have any interest is assisting me with any of my concerns. Even when I checked out then never asked me how my stay was, and I believe that is a standard policy for customers who book their stay through a 3rd party because they know what the response will be. HORRIBLE!!
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