Terrible Customer Service
I chose this hotel initially because I thought that the Director of Catering would be reliable and available on the day of my wedding. I found out the day before the wedding that she was on vacation. She promised to assist us that day. The Manager who took over did not have any clue so we had to tell her everything again. There was no proper turn over. On the day of the wedding, there was no available Banquet Manager nor Catering Manager to talk to and take my favors and menus to be set up on the table. My parents had to do this stuff and rushed to the church for the wedding. Another thing was eventhough we paid $10,000+ on the Banquet for the reception and for 3 additional rooms booked, we did not get any points on our Hilton Honors. We asked the Catering Manager, Director of Catering and the Front Desk to make sure that we get credit for Hilton Honors for the $$$ we paid, but it didn't happen. My maid of honor who had a reservation for 2 nights was asked to leave after one night. According to the Front Desk, the room was only available for one night. Lastly, our contract says that our Wedding Reception ends at 12 midnight, but at 11pm, the Banquet Manager asked our DJ to stop the music and he turned on the lights eventhough my guests were still dancing on the dance floor. Terrible Customer Service. I would never recommend this hotel especially for a Wedding Reception.
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