The location is the only thing this hotel has going for it. This place has gone down hill. 3 yrs ago my stay was good but now is the pits! Myself and 5 other individuals stayed here for Miami Carnival '08 & you could say that housekeeping was just for show! What I mean by that is bed linen was not changed on a regular, they had a vacuum on their cart but it was never used. I did get my pillow cases changed (probably due to the fact that the head wrap I sleep with is red and left stains on the pillow cases. The bed linen appear to be changed upon check out. I have an iron, an iron board hook, but no iron board. My room mates had both. Basic items had to be asked for -- clean the room, change the linen, clean towels, clean the bathroom. We actully met a couple that was so disgusted, they checked out the next day.
The front desk staff, one person in particular, was down right rude. After being placed in a room with NO A/C (Miami & no a/c? are you flipping crazy!) and no refrigirator, our room was changed. After getting settled in, we realized that the new room didn't lock and the dead bolt/chain was missing. When I went to inquire that we need a room change again due to not having a working lock, the woman looked at me and asked if I didn't know that before I got in the room? I wanted to reach over the counter and snatch her bald! But I just looked at her & said no, I didn't. What I really wanted to say was B#$@ didn't you know that, you flipping work here I don't! SHe sent maintainence upstairs and he took out his screw driver and adjusted the faceplate so that the lock would fit inplace and be able to lock
Most time, you don't sleep during Miami carnival, it's just non stop fetes and parties all weekend long. But on the rare occasions that I do need to rest my eyes and catch a shower, doing it somewhere that's clean shouldn't be too much to ask for. Luckly the 6 of us made the best of it.
I would NEVER, EVER, EVER, EVER again recommend this place! Not even to my worst enemies, it was just really and truly that bad of a place.
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