Beautiful hotel / poor customer service
I recently attended the The Hotel Hershey and Hershey Spa. The hotel is beautiful and nicely decorated. I really like the old pictures of Milton Hershey in the halls. The rooms are nice but somewhat small. My favorite part of the hotel is the fountain lobby! While I was staying at the hotel I also visited the spa. I went to the spa with so much excitement to have a chocolate treatment! However, I was very dissatisfied with the level of service I received at check in. I was greeted at the spa by a girl either named, Amelia or Amanda (I can't remember) who was very rude and short with me. This is NOT the kind of service I expect from such a nice spa! I was very turned off by her lack of hospitality. On the other hand, I had a Cocoa Massage that was wonderful!!! If you are going to attend the Spa at the Hotel Hershey, make sure you get this massage, just be sure to avoid rude customer service at check in!
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