Reply for \"Don't Stay Here\"
Mr. & Mrs. Flynt had reservations for Aug 6-7-8, 2009 (Thu, Fri, Sat). On Thursday evening Mrs. Flynt came in the office asking for more towels & returning the used ones. She was asked by the desk-clerk whether everything was O.K. She told the clerk that everything was O.K. She came in the office several other times to exchange towels. She did not have any complaints till Saturday morning.
On Saturday morning about 9-10 a.m., she came in the office with a broken handle. She was asked by the clerk that 'how did this happen?' Mrs. Flynt took it the wrong way that we were trying to accuse her of breaking the handle. She wanted to move to a different room but due to having no vacancy that time we did not have any other room to give it to her. But she insisted on a different room. We offered her a refund for Saturday & asked her that if she would like to go to another hotel, but she wanted a refund for Saturday night and she wanted to stay for free.
She was upset with us for not transferring them to a different room. She was told by the manager that if she does not return the key there will be no refunds. She kept the room key, stayed in the same room on Saturday night. That was the reason, she was denied any refunds. The room she stayed in, is the same room shown on the website. It is very nice, clean & roomy.
They were not charged for the repairs which came to about $400.00 (parts & labor). We have all the receipts for the proof.
Thank you for your co-operation and understanding.
-TOP HILL MOTEL
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