Very Kind Gentleman @ the Front Desk
We had booked the Phoenix for a couple nights in early January. Upon seeing the neighborhood, we voiced our concerns to the gentleman at the front desk, and he allowed us to cancel our reservation, even though we were well past their 48-hour notification policy. The hotel itself seemed quite wonderful, despite the shady neighborhood! And Bambuddah (the club/lounge inside) was a gorgeous!
Thank you for reporting abuse on this Yahoo! Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo! Travel users just like you.