hotel gave a room key to a stranger
hotel allowed someone who was not in my party to get a key. he ate and drank from the mini bar and took a nap. Found him and asked him how he got in and said he just got a key from the front desk - he just showed his drivers license. Immediately went to front desk and they said they would investigate how it happened. followed up the next morning and there was no record of the complaint. followed up several times before general manager called and said it never happened. I feel very lucky that i wasn't robbed, raped or murdered. I didn't ask for any compensation from the hotel - i just wanted to understand how they could let this happen. I have stayed her many times but i will stay here again. I expect a hotel of this caliber to be be responsible for their employees actions. stay at your own risk.
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