Report Abuse

Not very Happy

The Hotel itself is in an excellent place for everything downtown and I mean Downtown. I do believe they need to change the distance to things like the EatonCentre, or Cannon Theatre. It is not 6 blocks away. 6 Blocks down King to Yonge then 6 blocks up. The staff was friendly and smiled but I was not happy with the treatment. I reserved for two rooms next to each other with King beds and smoking. What is the point of reserving a head of time if this is not what you get. Our rooms were at opposite ends of the hall. I also found the room to be rather small for the price compaired to other hotels that I have stayed at. We were not componsated for the lack of sleep. We had very loud young guests, next to us and even after complaining, security came once. They were loud, throwing things in the room hitting our wall etc till 4 or 5 in the morning. Not happy. Our friends room the Air conditioner did not work, and they were sweltering. The Elevators were very slow, we could walk faster down the stairs then talking an elevator. The breakfast buffet was ok in the morning not enough to choose from. But our waitress was wonderful. I did not get her name. I found the room to be ok as far as cleanness. The carpets need to be steamcleaned as there were a lot of stains on them. And the air vents need to be cleaned as well. Not nice to see the black grung on the grates.