Two weeks not enough notice!
I travel across North America a lot delivering training and this was my first visit at a Hyatt and it will be my last! Two weeks ago I booked a room with a view and requested hypo-allergenic bedding as they specify on their website that pillows and bedspread have feathers and I am allergic to feathers. When I got to the hotel I was told that my room wasn't ready due to my hypo-allergenic request and was told to come back an hour and a half later which I did but I was once again told that my room wasn't ready! How long does it take to replace some pillows and a bedspread? By then I was fed up with walking around in the Toronto heat and costruction and gave up telling the front desk to just give me a room, expecting to get a call advising that my room was finally ready. I never got a call and neither did I get a view despite paying for one. Unless of course you consider a view of a building under construction and the pool two floors down a view! The breakfast buffet was slimey scrambled eggs and cold dry sausage but I must admit the coffee and service was very good. I spent two nights on a almost futon hard mattress waking up congested and swollen, I had to pay for internet that seemed to have a strong signal but was dialup slow, NEVER AGAIN HYATT!
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